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At Braapking.com, we are committed to ensuring your complete satisfaction with your purchase. Our return policy is designed to make the process as smooth and straightforward as possible.

Overview:

Non-returnable Items:

Initiating a Return:

To initiate a return, please contact our customer service team with your order number and details of the product you wish to return. We require a receipt or proof of purchase to complete your return. Please do not send your purchase back to the manufacturer.

Refunds:

Late or Missing Refunds:

Exchanges:

We only replace items if they are defective or damaged due to a manufacturer defect upon arrival. Items that are damaged due to customer misuse or abuse will not be eligible for exchange. If you need to exchange an item, please contact us using the form below, and we will provide the return address once the return process has been initiated.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be provided to you. If the item was not marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns:

To return your product, the address will be provided once the return is initiated. You will be responsible for paying your own shipping costs for returning your item, unless the item is defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Customer Loyalty Perks:

Need Help?

If you have any questions about our return policy, please contact us using the form below. Our customer service team is here to assist you.

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Return Policy for Braapking.com

At Braapking.com, we are committed to ensuring your complete satisfaction with your purchase. Our return policy is designed to make the process as smooth and straightforward as possible.

Overview

Non-returnable Items:

Initiating a Return:

To initiate a return, please contact our customer service team with your order number and details of the product you wish to return. We require a receipt or proof of purchase to complete your return. Please do not send your purchase back to the manufacturer.

Refunds:

Late or Missing Refunds:

Exchanges:

We only replace items if they are defective or damaged due to a manufacturer defect upon arrival. Items that are damaged due to customer misuse or abuse will not be eligible for exchange. If you need to exchange an item, please contact us using the form below, and we will provide the return address once the return process has been initiated.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be provided to you. If the item was not marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping Returns:

To return your product, the address will be provided once the return is initiated. You will be responsible for paying your own shipping costs for returning your item, unless the item is defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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